---

Overall support for entire SaM146 propulsion system (engine, nacelle) in accordance with international standards:
• Customer support team
• field representatives on Customer site
• new training center for Customer personnel training
• Customer support center (24 hours a day / 7 days a week)
• interactive technical documentation (CD, Web portal)
• spare parts provisioning based on new information technologies (stock reserve management, spare parts ordering, delivery monitoring)
• engine on-wing support
• tools and equipment
• engine maintenance

---

In a frame of long-term by the hour contracts Customers receive a wide service package:
• engineering support
• remote diagnostic
• engine fleet management
• engine, nacelle and LRU repair in shop
• support on-wing by “Engine Maintenance On-Site” (EMOS®) specialists as required